Privacy Policy

23 October 2024

      ZINGO (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”) in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.
      By using the App, you consent to the practices outlined in this policy.

1. Information We Collect

      We may collect and process the following types of personal information:
      1.1 Personal Information You Provide
      • Account Information: Name, email address, phone number, username, and password when you register for an account.
      • Contact Information: Your communication preferences and any contact details shared when interacting with customer support or feedback features.
      • Payment Information: If purchases are made through the app, we may collect payment details (e.g., credit card information, billing address) through secure third-party payment processors.
      1.2 Automatically Collected Information
      • Device Information: IP address, device ID, device type, and operating system.
      • Usage Data: Date and time of app usage, app features accessed, and performance metrics (e.g., crash reports).
      1.3 Location Data
      We may collect location data (GPS coordinates) to provide location-based services, only with your explicit consent. You may disable location access in your device settings.

2. How We Use Your Information

      We may use your personal information for the following purposes:
      • To provide, maintain, and improve the App’s services.
      • To personalize your experience based on your preferences.
      • To process payments, if applicable.
      • To communicate with you regarding updates, promotions, or customer support inquiries.
      • To monitor app performance, troubleshoot issues, and enhance security.
      • To comply with legal obligations or to defend our rights in legal matters.

3. Disclosure of Your Information

      We do not sell your personal information to third parties. However, we may disclose your personal information under the following circumstances:
      3.1 Service Providers
      • We may share your information with trusted third-party service providers who assist us with app development, data hosting, analytics, or payment processing. These parties are required to protect your personal data in accordance with our standards and applicable South African law.
      3.2 Legal Requirements
      • We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights and the rights of others.
      3.3 Business Transfers
      • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

      We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

      We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

      In accordance with the POPIA and other applicable laws, you have the following rights:
      • Access: You may request access to your personal information that we hold.
      • Correction: You may request correction or updating of any inaccurate personal information.
      • Deletion: You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent.
      • Objection: You may object to the processing of your personal information under certain circumstances.
      To exercise any of these rights, please contact us at [Contact Information].

7. Children's Privacy

      Our App is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

8. International Data Transfers

      While we primarily process and store your data in South Africa, we may transfer your data to service providers located in other countries. Where data is transferred outside of South Africa, we will ensure that it is transferred in accordance with POPIA and any other relevant legal frameworks.

9. Changes to this Privacy Policy

      We may update this Privacy Policy from time to time. Any changes will be reflected by the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to stay informed of any updates.

10. Contact Us

      If you have any questions or concerns about this Privacy Policy, please contact us at:
      • Email: admin@zingoapp.co.za
      • Phone: +27 73 682 5842
      • Mailing Address: 5th Street, The Atrium, Sandton City, Johannesburg, South Africa, 2196

11. Complaints

      If you believe that we have infringed upon your rights, you may lodge a complaint with the Information Regulator:
      • Email: complaints.IR@justice.gov.za
      • Phone: 012 406 4818

By using our App, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

This Privacy Policy is drafted to comply with the Protection of Personal Information Act (POPIA) in South Africa. For any specific requirements or amendments, you may need to consult legal counsel.